Wednesday, 30 April 2008

Bank-Monument: TfL mellows out

So on Monday morning London Underground were handing out an amazing little booklet at Bank station:

That's it on the right, next to their earlier snotty dictatorial attempt at public relations.

They've managed to produce a nice, well-illustrated, detailed look at the history of Bank and Monument and a reasonably detailed overview of the escalator refurbishment programme*. It's informative, relevant, well-written and borders on being friendly in places. It doesn't even contain any outright lies.

Let's look at some quotes:

There will be no interchange at Bank and Monument stations
Customers are advised not to interchange at Bank and Monument stations
Remaining walking routes through the station will change significantly, so please use nearby Cannon Street, London Bridge, Mansion House or Moorgate stations
To minimise disruption we are endeavouring to keep as many walking routes as possible through the stations open.
But the most astonishing thing about the new leaflet is how it closes:
We apologise for any inconvenience caused to your journey.
Disingenuous or not, there wasn't anything even resembling an apology before.

[* though not as detailed as it could be]